Last Updated: July 11, 2026

Welcome to Gemini Zanzibar. These Terms & Conditions explain the rules for booking our tours, airport transfers, hotels, and travel services. By using our website and booking our services, you agree to these terms.

Booking Confirmation

You can request a booking through our website or by contacting Gemini Zanzibar directly. We confirm your booking after we receive your payment or send you a booking confirmation.

Please note that all bookings depend on availability.

Prices

We display our service prices on our website. Prices may change when availability, supplier costs, or service requirements change.

However, once we confirm your booking, we keep the agreed price unless you request additional services.

Payments

You must complete payments using the methods available on our website. In some cases, we may require full payment or a deposit before confirming your booking.

Cancellations and Refunds

Our cancellation and refund rules depend on the service you book. Therefore, we recommend checking the cancellation conditions before completing your reservation.

If you qualify for a refund, we process it through the original payment method.

Changes to Bookings

You can contact us if you need to change your booking. We will try to help you with your request; however, changes depend on availability and may include additional charges.

Customer Responsibilities

Customers must provide correct booking information and arrive on time at the agreed meeting point.

In addition, customers must carry any required travel documents and follow instructions from our guides, drivers, or service providers.

Delays and Unexpected Events

Sometimes delays may happen because of weather conditions, flight changes, ferry schedules, government restrictions, or other events outside our control.

In these situations, we will communicate with customers and provide assistance whenever possible.

Liability

Gemini Zanzibar works hard to provide safe and reliable travel services. However, customers remain responsible for their personal belongings and personal safety during their trip.

We are not responsible for losses caused by events beyond our reasonable control.

Privacy

We collect and use customer information only to process bookings, provide services, and improve customer experience.

For more details, please read our Privacy Policy.

Website Content

Gemini Zanzibar owns the website content, including text, images, logos, and graphics.

Therefore, visitors must not copy, reproduce, or use our content without written permission.

Governing Law

These Terms & Conditions follow the laws of the United Republic of Tanzania.

Contact Us

If you have any questions about these Terms & Conditions, please contact Gemini Zanzibar through the contact details available on our website.

Thank you for choosing Gemini Zanzibar. We look forward to creating a memorable Zanzibar experience for you.